Returns

Returns

Firstly thank you for ordering from us.  You can return or exchange (any item of clothing of the same value e.g size, colour) within 14 days of receipt.  Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return/exchange your items, please email us within 7 days at: 

hello@snug.london, with ‘return/exchange & order number’ in the subject heading.  Please include the reason for return or exchange.

Refunds will be processed, and  automatically applied to your credit card or original method of payment, within a certain amount of days.

Unfortunately candles, hats and anything of a personal nature cannot be returned.